General Questions

Our brand was founded in 2013 and has continued to serve as a pioneer and thought leader in the vaping industry. The LOON is the finest independent vaping company in the United States, and is a trailblazer in the revolution against combustible cigarettes. With a clear mission to make smoking history, The LOON offers a wide range of electronic nicotine delivery products for adult smokers and vapers looking for an alternative. As scientists, product designers and engineers, we believe that vaping can have a positive impact when used by adult smokers. Our goal is to maximize this positive impact; serving not only our own Minnesota community, but communities all around the country. But even more importantly than all that, we wanted to design a product we were proud to hand to our friends and family... because at the end of the day, friends and family are what this is all about.

Yes, we have a chat support bot on our main site available 24/7 to assist with common concerns and issues.

No, but the dates of any promotions or sales will always be clearly detailed in any post or email advertising them. Please be sure to check these dates before attempting to use a coupon code.

We cannot add discount codes after the order has been placed. If you would like to cancel and refund your order and place it again using the discount code, please be aware the refund takes anywhere from 2-5 business days depending on your bank. We CAN NOT cancel an order that has already been fulfilled. We also can not guarantee stock during discount code periods.

We regularly send promo codes via email, as well as sharing them on our social media pages.

For guides on the usage of all of our devices, as well as common troubleshooting tips, please head to our Device Info section here.

All of our disposable devices list a puff count on the outside of the packaging. Our Typhoon 2.0 and Reloaded devices are both refillable and reusable indefinitely; just make sure to regularly change out the pods in either.

Disposable devices will begin to produce less vapor and taste less flavorful when they are almost empty. If the battery dies before they run out of juice, the indicator light on the base of the device will blink 10 times upon attempting a draw. Refillable devices have semi-transparent walls on their pods- you can look right through it and see how much juice is left. If the battery is dead, the indicator light on the device will blink red, 10 times, upon attempting a draw. For guides on the usage of all of our devices, as well as common troubleshooting tips, please head to our Device Info section here.

If you believe a product you received to be counterfeit, please email us at [e-mail] with photos and we will happily assist you.

While rules and regulations vary by city, state, airline, and numerous other potential variables, in general, any device containing a lithium ion battery is only accepted as CARRY-ON, due to safety concerns over lack of air pressure in the checked baggage hold.

Here is a link to our online store, which is currently only available to customers in the Minneapolis, Minnesota area. If you would prefer to shop in-person, here is a link to our store locator.

We are headquartered in Minnesota and ship all packages from our warehouse there.

9am-5pm Mon-Fri. We are closed on all major holidays.

For safety reasons we DO NOT allow customers to pick up or return any orders in person.

Yes, we do! Any inquiries related to wholesale purchasing should be directed to [e-mail]

We do not offer phone support at this time. For assistance, please create a support ticket on our site, or email us at [e-mail]

You can expect a response within 24 business hours. Our operation times are 9am-5pm Mon-Fri. We are closed on all major holidays.

We run one major promotion every month, plus others for holidays, special events, and more.

All codes can be applied at the checkout page. After age verification, you will be prompted to apply the code in the discount code box. Promo codes that are expired will NOT work. All coupon codes are ONE TIME USE only.

Orders totaling $30 or more qualify for free local delivery.